Our Guarantee & Warranty - Hadley Chimney Woodland Hills

The Hadley Chimney Woodland Hills Guarantee

We’ve been cleaning and repairing chimneys in Woodland Hills since 2003, and the thing that keeps this business running is simple: if the work isn’t right, we make it right. Every repair carries a written guarantee covering 365 days. If that repair fails inside the year, we come back and fix it free, no pushback and no fine print. That’s the 365-Day Done Right Promise, and it’s been how we operate for over two decades. But the guarantee starts earlier than that. Before any work begins, you get a written price. Before we leave, you get before-and-after photos documenting what we found and what we did. And every visit includes a live arrival window through The Relay Visibility Guarantee, so you’re never standing around wondering if a tech will show. That’s what we stand behind in Woodland Hills: a clean, documented job at the price we quoted, or we make it right.

What’s Covered

• Workmanship on every repair. Every chimney repair and gas fireplace repair is backed by a written guarantee for 365 days, and if it fails, the second visit is free, included automatically, not sold as an upsell.
• Parts and materials we actually trust. We work with DuraFlex flexible liner systems, HeatShield ceramic repair compound, Gelco, Olympia Chimney, Famco, and Copperfield accessories, brands chimney professionals rely on, so repairs use materials built to last, not whatever is cheapest on the truck.
• Cleanup and respect for your home. A chimney sweep in Woodland Hills should leave your fireplace cleaner than we found your living room, and our uniformed techs protect floors and surfaces before the brushes come out.
• On-time arrival with a live window. The Relay Visibility Guarantee means you see exactly who is coming and when, with live arrival tracking, not a four-hour guess that eats your day.
• Honest pricing before any work starts. You receive a written price on every visit, and nobody starts drilling or sweeping until you’ve approved it.
• Photo documentation on every job. We show you what we see, a camera inspection of the flue and before-and-after photos, so you’re never asked to trust a recommendation you can’t verify with your own eyes.

Our Satisfaction Promise

If you’re not satisfied with a chimney sweep, repair, or gas fireplace service in Woodland Hills, we don’t argue with you about it. We come back and address it. The 365-Day Done Right Promise exists because a guarantee that isn’t written down isn’t a guarantee, it’s a sales pitch. Our version works like this: every repair gets a written guarantee covering 365 days. If the repair fails, the second visit is free. If something about the job feels off, from how we left the hearth to a question about what the camera showed, call us. A live person answers 24/7, not a voicemail loop. We’ll schedule a return visit, re-inspect, and make it right. Cory Mitchell, Owner and Lead Chimney Technician, personally reviews follow-up visits and photo reports. The whole point of the cameras and the documentation is that you should never have to take our word for something you can’t see. The same applies to the guarantee.

Licensed & Insured Backing

Hadley Chimney Woodland Hills is licensed and insured, and that’s the part of the guarantee that protects you before and after the work. A chimney repair in Woodland Hills can involve high-heat components, masonry, and venting, and you want to know the company standing behind it carries proper coverage and operates legally in Los Angeles County. We’re proud to be part of the Relay Home Co. family, an independently owned and operated local business held to The Relay Standard. That standard covers live arrival tracking, before-and-after photo documentation, and digital invoicing on every visit. Our technicians are background-checked and uniformed, and because we’re licensed and insured, you get real accountability, not just a promise. The paperwork backs the work, which is how it should be.

Written by Cory Mitchell, Owner at Hadley Chimney Woodland Hills, serving Woodland Hills since 2003.